剑桥雅思17Test4Part2听力答案解析hotel managers

剑桥雅思17听力第四套题目第二部分由4道单项选择和6道匹配题组成。前面的选择虽然都设置了干扰项，但迷惑性并不强；而后面匹配题的同义替换则比较灵活，需要大家多多思考才能选出对应答案。

剑桥雅思17 Test4 Part2听力答案解析

第11题答案：A

对应原文：but what they don’t realise is that it’s the lack of training in many hotel jobs which is a huge factor

答案解析：原文虽然确实提到了酒店工资低，工作时间长。但只有lack of training这里说了do not realise，对应题干中的unaware，由此确定A为正确答案。

第12题答案：A

对应原文：having to recruit new staff all the time can be very time-consuming,and  managers may have to cover some duties while waiting for new staff to arrive

答案解析：选项B和C在原文中都没有特别对应的地方，而A选项increased workload则对应cover some duties，由此确定其为正确答案。

第13题答案：A

对应原文：make sure you never give certain staff preferential treatment.All staff should be given some choice about when they work

答案解析：C选项在原文中完全找不到对应，B选项则错在reorganising和warning。而A选项failing to treat staff eaqually对应give certain staff preferential treatment，由此确定其为正确答案。

第14题答案：C

对应原文：they also noticed a significant increase in the amount each customer spent during their stay

答案解析：抱怨的数量确实下降，但录音中说的是员工抱怨而非顾客，由此排除A。该酒店只是成立了员工忠诚计划，其成员人数是否增加完全没有提到，由此排除B。C选项rise对应increase，per对应each，其他基本为原词，由此确定其为正确答案。

第15题答案：A

对应原文：This situation has changed.Junior staff at all levels are regularly invited to meetings where their ideas are welcomed

答案解析：Sun Club的做法是邀请初级员工经常参加各种会议，欢迎他们提建议。即营造出一种团队工作的氛围，由此确定A为正确答案。

第16题答案：C

对应原文：The hope is that organising training for individuals with management potential

答案解析：The Portland的做法是为拥有管理潜力的员工组织培训。即为他们规划未来的职业发展，由此确定C为正确答案。

第17题答案：B

对应原文：As a reward,they’re sent on an all-expenses-paid trip abroad every year

答案解析：Bluewater Hotels每年组织员工到国外公费旅行。即提供某种激励，由此确定B为正确答案。

第18题答案：C

对应原文：In order to encourage them to see that working in a hotel could be worthwhile and rewarding,with good prospects,they introduced a management programme

答案解析：Pentlow Hotels的做法与Portland相似，都是引入某个管理项目，让员工看到未来的职业发展前景，由此确定C为正确答案。

第19题答案：B

对应原文：the hotel began issuing vouchers to help cover the cost of childcare

答案解析：Green Planet提供优惠券，以此覆盖照顾孩子的费用。即金钱方面的好处，由此确定B为正确答案。

第20题答案：A

对应原文：by creating a co-operative and supportive environment.For her,the staff are part of a large family where everyone is valued

答案解析：无论是cooperative，supportive，还是large family，都可以对应A选项的relationships and teamwork，由此确定其为正确答案。

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